1.0 Introduction
WildCat Operations is a technology company headquartered in Calgary, Alberta. It focuses on providing Production Data Management Solutions for the oil and gas industry. For more information about our products and services, please refer to our website www.wildcatops.com.
This privacy policy (“Privacy Policy”) applies to our processing of personal information of (prospective) customers, suppliers and partners and individuals who:
- Visit www.wildcatops.com (“Website”)
- Use WildCat’s products and services
- Contact us
- Apply for a job with us.
Personal information is any information that directly or indirectly identifies you, for example your name, contact details, payment information and location data.
Our customers contract the use of WildCat’s products and services and give access to their employees and other third parties, as solely decided by the customer, by creating user accounts who access the products and services with their email address and credentials. The customer administrators grant users roles, which result in different permissions and access rights to the information held in the customer environment. If you interact with our products and services using an account managed by your organization (as our customer), then your personal information may be subject to your organization’s privacy policies and processes. You should direct privacy inquiries to your organization.
2.0 Personal Information We Collect
2.1 Information You Choose to Provide to Us
We may ask you to provide personal information when:
- You request a free trial or demo
- You refer a friend to us
- You connect with us directly via phone calls or video conferencing platforms
- You participate in a marketing/sales promotion
- You attend trade events and other industry networking events
- You register or attend a webinar or other event
- You participate in programs we may offer from time to time
- You participate in chats
- You pay for our products and services
- Apply for a job with us.
If you choose to provide us with a third party’s personal information (the person’s name, email and company) when taking part in our referral program, you represent that you have the third party’s permission to do so.
The personal information we collect may include first and last name, email address, phone number, job title, country, and company name. When you pay for our products and services, we may collect personal information that is part of your payment details. As a job applicant, we may also collect your resume and cover letter, along with any other personal information you submit to us.
2.2 Information We Collect Automatically
We collect information about your visits to the website and products and services when you land on any of our web pages through cookies and similar tracking technology.
The personal information collected is:
- access times
- the pages you view
- the links you click on
- the search terms you enter
- actions you take in connection with any of the visited pages
- your device information such as IP address, location, browser type and language
- the Uniform Resource Locator (URL) of the website that referred you to our website and
- the URL you browse away from our pages if you click on an external link
We may also collect personal information when you open email messages from us or click on links within those email messages.
3.0 How We Use Personal Information
We use your Personal Information to:
- Deliver training and support to individuals not using an account managed by an organization (as our customer)
- To communicate with you directly through emails, calls, chats, video conferencing
- Process payments for products and services
- Send communications to you about:
- new product features and upgrades
- our services and offerings
- event announcements
- product notices and changes to our terms and policies
- programs in which you have chosen to participate
- promotional offers and surveys
- scheduling demos and managing free trials
- Subject to our obligations under data protection laws, advertise and market our products and services, including delivering interest-based advertisements on our products, services and other sites or content syndication platforms and websites.
- Carry out market research to understand how to improve our products and services and their delivery
- Create and manage marketing campaigns
- Generate sales leads and increase our market share
- Analyze user clicks and usage of the products and website to improve user experience and maximize the use of our services
- Enforce our product and service terms and/or separate contracts (if applicable) with you
- Prevent fraud and other prohibited or illegal activities
- Protect the security or integrity of the products and our business.
- Resolve disputes.
- Troubleshoot problems.
We may de-identify and aggregate personal information with other non-personal data to provide insights that are commercially valuable to Peloton, such as statistics of the use of the services.
- Otherwise, as disclosed to you at the point of collection; or
- as required or permitted by law.
Please note that sometimes we may record the video conferencing call in which you participate to analyze and improve our staff’s communication skills. If we do so, we will be announcing it at the beginning of the conference call.
We do not sell your personal information.
4.0 How We Share Personal Information
Third parties may process personal information on our behalf, for instance to process payments, host, manage and service our data, provide us with financial or legal advice and to distribute newsletters. They will have access to your personal information only as necessary to perform the contracted tasks on our behalf. We sign contractual agreements to obligate them to protect the personal information, to only use it to deliver the contracted services to us, to prohibit them from selling it and to not disclose it without our knowledge and permission.
We may need to disclose personal information when required by law, subpoena, or other legal processes identified in the applicable legislation.
We can also share your personal data as part of a sale, merger, change in control, or preparation for any of these events.
Any other entity which buys us, or part of our business will have the right to continue to use your data in the manner set out in this Privacy Policy unless you agree otherwise.
5.0 How Long We Keep Your Personal Information
We retain information if it is necessary for the purposes for which it was collected or otherwise obtained, subject to any legal obligations to retain such information further.
The information we retain will be handled in accordance with this Privacy Policy.
Our products and services are intended for business use, and we do not expect them to be of any interest to minors. We do not intentionally collect any personal information of persons below the age of 16.